Last updated: August 2, 2026
Our Guarantee
Every Universalvani book comes with a 7-day, no-questions-asked guarantee. If you're not satisfied for any reason, request a refund within 7 days of your purchase date and we will honor it — issued as store credit rather than cash, for the reasons explained below.
How to Request a Refund
If you're signed in, go to My Orders and click Request Refund on the order, within 7 days of purchase. If you checked out as a guest without creating an account, email support@universalvani.org with your order ID or payment ID instead.
- Every request is reviewed by a real person on our team — nothing is approved automatically. We typically respond within 2–3 business days.
- You'll get an email either way: approved (with your store-credit code) or declined (with a brief reason).
What You'll Receive: Store Credit, Not Cash
An approved refund is issued as a store-credit coupon worth exactly what you paid — never less, never more — valid for 30 days toward any other Universalvani book or service of equal or lesser value. It is not a cash refund to your original payment method.
We do this because our books are digital: unlike a physical product, there's nothing to "return" — once a copy has been delivered, you keep it, so a like-for-like cash refund doesn't reflect what actually happened the way it would for a returned physical item. Store credit lets us stand behind our 7-day guarantee in a way that's fair to genuine requests without being an open door to abuse.
One Refund Per Customer
Each customer is eligible for one approved refund, ever — this applies across your whole account and purchase history, not per book. A second request, including one made using a book bought with store credit from an earlier refund, goes through the same manual review but will not be approved automatically; we look at each situation individually.
Purchases Made by Mistake
Buying a book is a deliberate, multi-step action (choosing a title, checking out, paying) — not something that happens accidentally. For that reason, "I didn't mean to buy this" is treated as a genuine completed sale, not a mistaken charge, and is not eligible for a refund under this policy.
What Happens to Your Access
Once a refund request is approved, download access and Read Online access for that purchase are removed from your account. Please delete any copies you've already downloaded. Your store-credit code and its 30-day expiry date will be in the approval email.
Non-Digital Items
We currently sell only digital products — there is no shipping or physical returns process.
Contact
Refund questions: support@universalvani.org.
This is a standard policy draft consistent with our actual practice. It has not yet been reviewed by a lawyer — please have it reviewed for your specific jurisdiction before relying on it for legal compliance.